Thursday, February 10, 2011

JustGANO or JustAVOID?

I do not dish out negative reviews very easily. In fact I've debated posting this and have decided to just relate my personal experience with JustGANO (Just Get A New One), an online jewelry subscription. I saw this company on another reviewer's blog and thought, "Hey I'll try it out!" So I subscribed to one of their subscriptions that cost under $8 a month. I would be sent one piece of jewelry of my choice each month. This price included shipping.

I filled my "Wish List" with items from the website that I thought were beautiful and fashionable. The item in the number 1 spot would be sent to me every month and I was free to rearrange my Wish List so if a more desirable piece caught my eye I could move it to the number 1 spot and get it in my next shipment.

When my first order arrived I was highly disappointed. It looked like something from the dollar store and all the packaging said, "Made in China" on it. Some of the beads were glued on with hot glue and you could clearly see the glue.

The woman who runs JustGANO put out an inquiry for people to submit reviews of their items for her website. I submitted mine stating that the jewelry looked and felt really cheap. She never posted it online. When a company can filter their own reviews and only post the positives it is a huge red flag to me. Consumers should get honest reviews from other consumers.

I decided to keep giving JustGANO a chance thinking perhaps I chose my first piece poorly. They ended up sending me a ring with one of my regular shipments for the purpose of reviewing it. They sent the Forever Blooming flower ring and I will admit that this ring was very nice compared to the other items I had been receiving. You must note that on most rings it is one size so if you have larger fingers some rings may not fit you. The Forever Blooming is an adjustable ring and has a nice, heavy feel to it. However the other rings I chose (and paid for) were a one-size set of stackable rings and they were size 5. I can't wear them at all. Another subscription paid for and disappointed with.

And then my computer crashed. Which meant I had to close my online Etsy shops and also meant my PayPal was empty. JustGANO debits your PayPal without authorization each month. Because my computer was down and it was the last thing on my mind I ended up having my PayPal debited which reflected to my equally empty bank account (for my business; not my personal). I just now, months later, got the overdraft fee reversed

When I did notice that the incident happened with my account overdrawing I contacted JustGANO for a refund and to cancel my subscription. I was very unhappy with the customer service (I had to contact three separate times for her to cancel and to explain my account overdrew). Without a word of apology or any help my account was canceled.

I am responsible for the fact my bank account overdrew and that I didn't cancel the jewelry subscription at some point during my computer being out of order. BUT... I believe JustGANO should authorize payments each month or send a reminder message to customers so they remember to put the money in their PayPal. As of my subscription there were no prompts to remind customers that their upcoming fee was due. If something doesn't change... there will be a lot more unhappy customers with overdrafts and cheap jewelry to show for it.

Do you have a subscription with JustGANO? Do you like it?
If you don't subscribe, would you? Why or why not?

I truly feel horrible posting a negative review but I felt my story should be told. There may be better experiences for people out there but for me I'm better off without this service.

JustGANO was a paid subscription by me. This company did send me a free item to review along with one of my regular shipments.

Joy is a stay-at-home-mom to three daughters. She is the wife of a worship leader & youth pastor. She runs her own Etsy shop selling handmade, hand-stamped sterling jewelry. Joy has taken courses in journalism, play writing, poetry, was in Honors English throughout school and has had small publications made of her work (mostly poetry).


  1. Yeah! It worked! Thanks so much for listening to my suggestion!

    I think you were right to give a negative review on this website. As a product review, it is your responsibility to review the good, the bad and the ugly :)

  2. I'm not for trashing companies, but I AM for being honest. And since they omitted your not-so-pleasant review from their site, I think this is EXACTLY the place for you to post it.

    Thanks for letting consumers know when you encounter a dud. We all need to know this!


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